Transparency

After the pandemic, customer service has changed a lot. The fact that a lot of commercial businesses have shifted online means that people have a lot more to ask from their respective retailers. Inquiries like whether the product has been dispatched, wherein the delivery stage it is at. And how it can be returned for a refund are asked very frequently from people. Apart from the boom in online ordering. And customer service has also increased in importance due to the growth in social media. Companies know that if customer service is not delivered effectively. And negligence is shown towards…