22
Jun
An effective support ticket management system will not only keep your customers happy, but it can also make your support team more efficient, boost your telecom business reputation and save you time and money in the long run. Take these five features into consideration when shopping around for a ticket management system that’s right for you and your business needs. 1) Customer Service Integration No customer service tool is complete without integration with customer support software. If you manage multiple businesses and want to be able to leverage your existing customer support software and tickets, look for telecom ticket management…